Overview
This course describes the skills and knowledge required to handle routine retail insurance claims. It includes organising and analysing information to establish probable cause and policy coverage, determining the quantum of claims, and assessing settlement options.
It applies to individuals who use well-developed interpersonal, analytical and communication skills in organisations of various sizes and across a range of retail insurance customer bases.
Download BrochureLearning Outcomes
On completion of this course, you'll be able to:-
- Analyse insurance claim to determine validity
- Monitor progress of insurance claim
- Determine scope of insurance claim and settlement options
- Provide claims response to the insured
- Finalise and document settlement decisions.
Course Outline
- 1.1: Learning Outcomes
- 2.1: Legislation
- 2.2: Extended broking services
- 2.3: Understanding legislation and codes of practice
- 2.4: Understanding insurance products
- 2.5: Types of claims
- 3.1: The claims process
- 3.2: Communication with a client
- 4.1: Looking after the client
- 4.2: Fraud
- 4.3: Negotiating terms and conditions of settlement
- 4.4: Terms of settlement
- 4.5: The offer
- 4.6: Indemnity
- 5.1: Reinstating the sum insured
- 5.2: Subrogation
- 5.3: Finalising and documenting settlement decision
